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Design the whole.
Make each part count.

A coherent architecture for the way your business creates, delivers and captures value.

THE BUSINESS QUESTION

What must our business be capable of, and how should it be organised to deliver?

We connect the business model to capabilities, value streams, processes, roles and information. Architecture makes priorities and dependencies visible before implementation begins.

What we work on.

The precise scope is shaped around your context, priorities and operating constraints.

01

Business model & value creation

Clarify the customer, proposition, delivery logic and economics of the business.

IN PRACTICE

We work through who the business serves, what value it offers, how that value is delivered and how the economics are expected to work. The design makes choices and assumptions explicit. Commercial and operational perspectives are considered together so the model can be assessed and translated into capabilities.

AN ILLUSTRATIVE SCENARIO

A high-touch service model implies different expertise, capacity, pricing and quality controls from a standardised offering, even if both address the same customer problem.

02

Capability architecture

Identify the capabilities required and distinguish what exists from what needs to be built.

IN PRACTICE

We identify what the business needs to be able to do and assess the current and required capabilities. The architecture distinguishes the capability itself from the department, tool or individual currently providing it. This helps prioritise development and identify dependencies between proposed changes.

AN ILLUSTRATIVE SCENARIO

Entering a new market may require market intelligence, partner development, local commercial operations and adapted delivery capabilities, each with different readiness and ownership.

03

Operating model design

Define how teams, processes, decisions and technology will work together.

IN PRACTICE

We define how capabilities are delivered through processes, roles, governance, information and technology. The work includes decisions about centralisation, coordination, handoffs and escalation. We connect the operating structure to the business model so that the organisation can fulfil its commitments within the intended economics.

AN ILLUSTRATIVE SCENARIO

A delivery organisation can define where project autonomy is appropriate and where shared controls are needed for capacity, pricing, quality and risk decisions.

04

Transformation roadmap

Sequence the changes around dependencies, constraints and business priorities.

IN PRACTICE

We turn the architecture into a sequence of implementable changes. The roadmap identifies dependencies, responsible parties, prerequisites and evidence for accepting each stage. Priorities reflect both business value and implementation constraints. The plan can be revised as research, pilots or operational feedback change the available information.

AN ILLUSTRATIVE SCENARIO

A new process may depend on a shared definition of scope and ownership before automation is useful. The roadmap makes that dependency visible.

WHAT YOU TAKE FORWARD

An actionable blueprint for the next version of the business.

  • A business and operating model
  • A capability and process architecture
  • Defined roles and decision ownership
  • An implementation roadmap with acceptance criteria

From the first conversation
to a useful outcome.

The working process is agreed around the engagement, with clear decisions at each stage.

ILLUSTRATIVE ENGAGEMENT

Preparing an organisation for a new service

A company wants to introduce a recurring service alongside project work. We examine the value proposition and economics, identify the required capabilities, and design how the new service will share people and resources with the existing business. The architecture clarifies responsibilities, governance and information flows, while the roadmap sequences the changes needed before launch.

A TYPICAL SCENARIO, NOT A CLIENT CASE STUDY.

Before we begin.

Can this be a standalone engagement?+

Yes. Business Architecture can address a defined business need independently. If the work identifies a need for further research, architecture or implementation, that becomes a separate scope to agree, rather than an automatic extension of the engagement.

What do you need from our company?+

We begin with the business question and access to the people who understand it. Depending on the scope, the work may require existing research, business and process documentation, operational information or conversations with relevant stakeholders. Access and responsibilities are agreed before the work starts.

How are progress and results evaluated?+

We define the outputs, review points and acceptance criteria for the engagement. For an implemented system, we also agree the operational signals used to evaluate its performance. The measures should match the work in scope and the decisions each party can control.

Do we have to use Collty?+

Research, ontology and architecture can be delivered without adopting a new platform. For implementation work, we evaluate Collty alongside your existing environment and determine the appropriate configuration and integrations. Platform use and business engineering have distinct scopes.

Part of a
connected practice.

All services

Let’s explore
your next step.

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